1. Introduction

These Terms & Conditions ("Terms") govern your use of the Digital Coordinator platform operated by [Operator Name] ("we", "us", "our"). By accessing or using the platform, you agree to be bound by these Terms.

The Digital Coordinator is a workforce coordination platform designed to support Filipino workers in Czech Republic. It provides onboarding guidance, practical information, and coordination services.

2. Free Services

The following services are provided free of charge:

• General information about living and working in Czech Republic
• Practical guides (arrival, accommodation, banking, transport, workplace culture)
• Educational content and FAQ
• Self-service tools (onboarding checklists, issue reporting, letter analysis)
• General online support via WhatsApp and the platform
• Access to your personal dashboard and worker profile

Free services are provided as-is and are subject to availability. We reserve the right to modify, suspend, or discontinue any free service at any time.

3. Paid Services

The following services require payment and are provided upon your explicit request:

• Personalized accommodation search and placement
• Relocation assistance (airport pickup, transport coordination)
• Individual administrative assistance (government office appointments, document preparation)
• Communication with third parties on your behalf (employers, landlords, banks)
• Other individually requested coordination services requiring dedicated human time

4. Pricing & Confirmation

Transparency is fundamental to our service. Before any paid service begins:

• You will be informed of the exact price and scope of the service
• You must provide explicit confirmation (written or digital) before work begins
• No charges will be applied without your prior knowledge and approval
• There are no hidden fees — all costs are disclosed upfront

If you do not agree with the proposed price or scope, you are not obligated to proceed. You may request a written estimate before committing to any paid service.

5. Third-Party Services

The platform may facilitate coordination with third-party service providers, including but not limited to:

• Transport companies and travel agencies
• Financial institutions and banks
• Government offices and administrative bodies
• Accommodation providers and landlords
• Employers and recruitment agencies

We act as an intermediary and coordinator. We are not a party to any agreement between you and a third-party provider. We do not guarantee the quality, availability, or outcomes of third-party services.

6. Accommodation Services

When you request accommodation coordination, we will:

• Search for suitable accommodation based on your requirements
• Present available options with pricing and conditions
• Coordinate with landlords or accommodation providers on your behalf
• Assist with move-in logistics where applicable

Limitations: We do not own or manage accommodation properties. We are not responsible for the condition, safety, or legality of accommodation offered by third parties. Any tenancy agreement is between you and the property owner. We strongly recommend inspecting accommodation before committing to a lease.

7. User Responsibilities

By using the platform, you agree to:

• Provide accurate and truthful information in your profile and communications
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized use of your account
• Use the platform only for lawful purposes
• Treat coordinators and other users with respect
• Not attempt to circumvent the platform to avoid applicable fees for paid services

8. Limitation of Liability

The Digital Coordinator platform provides informational guidance and coordination support. It does not provide:

• Legal advice or immigration legal services
• Guaranteed outcomes for any application or process
• Financial or tax advice
• Medical or insurance advice

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform or reliance on information provided. Our total liability shall not exceed the amount you paid for the specific service giving rise to the claim.

9. Account & Termination

By you: You may request account deletion at any time by contacting your coordinator or emailing us at [Contact Email]. Upon deletion, your personal data will be handled in accordance with our Privacy Policy.

By us: We may suspend or terminate your account if you:

• Violate these Terms or any applicable policy
• Provide false or misleading information
• Engage in harmful, abusive, or fraudulent behavior
• Circumvent the platform to avoid payment for paid services

We will attempt to notify you before termination and provide an opportunity to address the issue, except in cases of serious misconduct.

10. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you via the platform or by email. Your continued use of the platform after such changes constitutes acceptance of the updated Terms.

We encourage you to review these Terms periodically. The "Last Updated" date at the top of this page indicates when these Terms were last revised.

11. Applicable Law

These Terms are governed by and construed in accordance with the laws of the Czech Republic. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [City], Czech Republic.

If you are a consumer, you may also have rights under the mandatory consumer protection laws of your country of residence, which nothing in these Terms is intended to restrict.

12. Contact

If you have questions about these Terms, please contact us at:

• Email: [Contact Email]
• WhatsApp: [Contact Number]